Welcome ToThe Shipping And Return Pilicy
Returns and refunds in the case of software based systems are liable before source code handover to customer. We provide live or video illustration showing software systems before delivery, our systems are as shown in video demonstrations. No refunds are supplied post source code provision to customer.
In case in our electronics systems delivery takes place when the Goods are presented to the Purchaser or carrier company or delivery representative . Delivery dates quoted are approximate only and smartinfotech(parent company of smartkitprojects) are not liable for any delay from the delivery from the Goods.
If the Purchaser isn't able to take delivery on the Goods or doesn't give adequate delivery instructions & it returns to smartinfotech then smartinfotech reserves rights to make the decision whether to resend parcel you aren't.
No battery12V Lead Acid Battery just isn't provided with project kits because of shipping and delivery company prohibitions.
No battery 230V Lamps usually are not included in project kits as a result of shipping and delivery company prohibitions.
However these loads and batteries can be bought in local electronics shops & we all do guide you about where to buy these factors locally.
Any claim from the Purchaser for non or incorrect delivery has to be advised to smartinfotech within 10 events of receipt with the goods.
In case of software based products, delivery occurs we send the digital goods through email or any online medium which may be shown as being a proof. Delivery dates quoted are approximate only and smartinfotech will never be liable for any delay within the delivery on the Goods. We demonstrate our product features through videos before purchase. Any claim because of the Purchaser for non or incorrect delivery has to be advised to smartinfotech within 4 times receipt with the digital product.
Electronics Project Kit Working Issues:
Our project kits are tested many times before dispatch and so are shipped while using best packaging standards, in the case if any working issue reported by user, these kinds of project kit issues have to be reported to smartinfotechSolutions within 5 era of product delivery receipt. Any project kit issues reported after 5 days is just not eligible for the Circuit Issue Solving Process described below:
Circuit Issue Solving Process:
- Client must install skype (a complimentary video calling tool) in the PC with web cam support.
- Client has to report the difficulties to us through video calling us.
- All issues are solved through this process by our tech support team. If still the difficulties persist in extreme cases, the below mentioned procedure shall be followed.
- Client has to send us the principle circuit system(minus the extra kit contents) by having a shipping company at following address.( smartinfotech, gala no 6, sheetal chayya , cemetry road, Dhanukarwadi ,kandivali west Mumbai 400067 )
We first verify it microcontroller will never be tampered or replaced if we sent it. (Please find our body verification process details below)
If system passes verification test, we check the device working if any issues are normally found we correct the down sides and send the working circuit system and smartinfotechSolutions bears the price of sending the circuit back towards the client.
If it/microcontroller/circuit is available to be tampered smartinfotech is not responsible for any changes within the circuit plus the client has to bear the shipping charges of sending along with receiving it.
System Verification Process:
All microcontrollers programmed by us employ a special verification code coded in them.
Our microcontrollers return a verification code when attached with our verification circuit board.
This permits us to verify if your microcontroller is our programmed microcontroller or re programmed or some other replaced microcontroller for verification.